COVID-19 Resources for Individuals

This page includes resources to help your family stay healthy both physically and mentally, find financial support services, and more.

Here is a list of resources regarding finances and COVID-19 topics such as unemployment, paying rent and mortgages, student loans, utilities and food assistance. 


Unemployment and Workers’ Comp

Anyone who has lost their job due to coronavirus or has had to take time off to self-quarantine or care for a sick relative (and does not get paid sick time from work) may apply for UNEMPLOYMENT insurance. Info on that here.

Anyone whose job has brought them into direct contact with someone with coronavirus (for instance, a first responder or a health care worker) and has become ill or are required to quarantine can file for WORKERS’ COMP. File for that here.

Employment Security Department starts their Expanded Unemployment Assistance Program 

Here is a Checklist for eligibility. An independent or self-employed person will be denied on this system, but please don’t assume this means you don’t qualify. It will then prompt you to apply for the extension. Please understand that their website is so busy it may be very difficult to get on. The best times to try are late at night or early morning. Don’t give up!

Hotline number for ESD unemployment questions- 833-572-8400
Number for Claim questions- 800-318-6022

More info

If you or a friend or family member are out of work, Washington State’s Employment Security Department provides support services as well.


For those whose jobs have been impacted by COVID-19, these sites, Greater Seattle Partners and Worksource Washington, enables unemployed or underemployed individuals to find job opportunities in sectors providing essential services under the “Stay Home, Stay Healthy” order.


The Washington State Department of Financial Institutions has developed a list of financial resources for Washington consumers impacted by the Coronavirus. We will add to this list as more resources become available.

Trouble Paying Rent or Mortgage

If you don’t have enough money to pay, contact your lender or landlord immediately. Help includes:

• Washington Homeownership Hotline (877-894-HOME)
Consumer Financial Protection Bureau suggestions
• Rental assistance & counseling (800-569-4287)
• List of Housing Counseling Agencies
• For Seattle renters, the Mayor has issued a 30-day moratorium on evictions – through mid-April

Student Loans Deferment 

If you need help with your student loans, you may be able to temporarily suspend your payments by applying for a deferment or forbearance from the US Department of Education.

Paying Utilities

If you need help paying your utility bills, contact your service provider immediately.

• City of North Bend will not disconnect customers during the Stay Home, Stay Healthy initiative and is waiving late fees and penalties on past due utility accounts. The City is also temporarily paying the transaction fees charged to pay online via the City’s website. You can access your account by clicking on the Pay Utilities icon or click here.
Puget Sound Energy will not disconnect customers, will waive late fees, and offers payments plans.
• For Seattle residents, Seattle City Light and Seattle Public Utilities will not shut off service during the emergency. They also offer deferred payment plans and discount programs.
• The Utilities and Transportation Commission offers energy assistance programs.
• The federal government also has assistance programs to help with telephone and heating bills.
Comcast is offering free WiFi hot spots, unlimited data, and no disconnects or late fees.

Food Assistance

If you’re looking for help feeding yourself or your family, visit the Food Lifeline website to find a partner food bank, food pantry, or hot meal program in your neighborhood. This food is free and available to you, even if you don’t qualify for SNAP or EBT.

Insurance Issues

The Washington State Office of the Insurance Commissioner has resources and information available for consumers who have insurance related questions.

Washington State Office of the Insurance Commissioner - COVID-19 Resources Information from the Washington State Office of the Insurance Commissioner. 


Seattle King County Public Health
Washington State Department of Health
Washington State Confirmed COVID-19 Cases, Hospitalizations and Deaths Dashboard
Centers for Disease Control and Prevention (CDC)

Coronavirus (COVID-19) Prevention Tips from CDC  


1. Clean your hands often

Wash your hands often with soap and water for at least 20 seconds especially after you have been in a public place, or after blowing your nose, coughing, or sneezing.

If soap and water are not readily available, use a hand sanitizer that contains at least 60% alcohol. Cover all surfaces of your hands and rub them together until they feel dry.

Avoid touching your eyes, nose, and mouth with unwashed hands.

2. Avoid close contact

Avoid close contact with people who are sick

Maintain a minimum of 6 feet of distance between yourself and other people. This is especially important for people who are at higher risk of getting very sick.

Follow Five Steps to Wash Your Hands the Right Way

Washing your hands is easy, and it’s one of the most effective ways to prevent the spread of germs. Clean hands can stop germs from spreading from one person to another and throughout an entire community—from your home and workplace to childcare facilities and hospitals.

Follow these five steps every time.

  1. Wet your hands with clean, running water (warm or cold), turn off the tap, and apply soap.
  2. Lather your hands by rubbing them together with the soap. Lather the backs of your hands, between your fingers, and under your nails.
  3. Scrub your hands for at least 20 seconds. Need a timer? Hum the “Happy Birthday” song from beginning to end twice.
  4. Rinse your hands well under clean, running water.
  5. Dry your hands using a clean towel or air dry them.

Why? Read the science behind the recommendations.


1. Stay home if you’re sick

Stay home if you are sick, except to get medical care. Learn what to do if you are sick.

2. Cover coughs and sneezes

Cover your mouth and nose with a tissue when you cough or sneeze or use the inside of your elbow.

Throw used tissues in the trash.

Immediately wash your hands with soap and water for at least 20 seconds. If soap and water are not readily available, clean your hands with a hand sanitizer that contains at least 60% alcohol.

3. Wear a facemask if you are sick

If you are sick: You should wear a facemask when you are around other people (e.g., sharing a room or vehicle) and before you enter a healthcare provider’s office. If you are not able to wear a facemask (for example, because it causes trouble breathing), then you should do your best to cover your coughs and sneezes, and people who are caring for you should wear a facemask if they enter your room. Learn what to do if you are sick.

If you are NOT sick: You do not need to wear a facemask unless you are caring for someone who is sick (and they are not able to wear a facemask). Facemasks may be in short supply and they should be saved for caregivers.

4. Clean and disinfect

Clean AND disinfect frequently touched surfaces daily. This includes tables, doorknobs, light switches, countertops, handles, desks, phones, keyboards, toilets, faucets, and sinks.

If surfaces are dirty, clean them: Use detergent or soap and water prior to disinfection.

When to seek medical evaluation and advice:  

  • If you have symptoms like cough, fever, or other respiratory problems, call your healthcare provider. Do not go to the emergency room. Emergency rooms need to be able to serve those with the most critical needs. 
  • If you are having a medical emergency, call 9-1-1.