Utility Billing

An update to your Stormwater and Flood control utility rates, beginning october 1, 2025

Starting with the January 1, 2026 utility bill, your monthly stormwater and flood control utility rates will increase by $5.00, from $17.36 to $22.36.

Revenues from the increase will be used to support:

  • Construction of surface water runoff management and flood control capital construction projects
  • The hiring of additional staff to comply with federal National Pollution Discharge Elimination System (NPDES) requirements
  • The increase in daily operating costs for the city’s stormwater and flood control utility as the city has grown

Learn more about your local stormwater and flood control utility by checking your October 10, 2025 utility bill, or click here.

Water, Sewer & Storm Drainage

The City of North Bend bills every month for water, sewer, and storm drainage. Utility bills are generated on the 10th of every month and are due 15 days later. Payments must be received by or on the due date to avoid late payment charges. 

Water and Sewer Rates

Pay and/or View Utility Bills Online

Effective May 12, 2025, the City of North Bend will reinstate a $3.95 credit card fee for paying online with Visa and MasterCard. This policy was paused during the COVID-19 Pandemic and is returning after a five-year hiatus. 

You can avoid this fee by paying online and linking your bank account (ACH) instead of your credit card.

Pay/View Utility Bill Now: Make sure to use your full account number when entering into the online bill pay service. (including periods).

Utilities Services & Billing Questions

For questions related to utilities service or billing or to find out about low-income, disability, and/or senior utility rates, please visit the Utility Billing Assistance webpage, and contact the utilities coordinator at (425) 888-7633.

Additional Resources

Completed forms and/or documentation can be emailed to utilities@northbendwa.gov.

Sign up for New Service

If you are buying or selling a property and need to sign up for service, please email utilities@northbendwa.gov with the following information:

  • Names on Account
  • Property Address
  • Your mailing address for billing
  • Forwarding address (if selling)
  • Property Closing date 
  • Phone number

Garbage & Recycling Questions

Beginning April 1, 2024, Recology King County began a new contract for once-a-week garbage collection for City customers. This transition marked an exciting development in our community's efforts toward sustainable waste management practices. Learn more about Recology services for City of North Bend customers by visiting their North Bend customer website.

For residential garbage/recycling billing issues, please contact Republic Services at (425) 392-6651; businesses and multifamily residents should call (425) 646-2492.

Please see our Solid Waste/Recycling webpage for additional information.

FAQs

UTILITY BILL ASSISTANCE

If you're struggling to pay your bill due to financial impacts from the Covid-19 pandemic, please visit our new Covid-19 Utility Bill Assistance website page to learn what options may be available to assist you.

Puget Sound Energy's Bill Discount Rate program: PSE has launched a Bill Discount Rate program to save customers money on their monthly energy bill. Income-eligible customers can now reduce their PSE energy bills by up to 45% a month. The program is designed to be easily accessible and in most cases no proof of income is required. The program can be used in addition to our other assistance programs. To quickly find out if they’re eligible, customers can go to pse.com/discount. The only information needed is: household size, county of residency, and monthly household income. Please share with your networks!

Puget Sound Energy's Warm Winter program: Puget Sound Energy is also proud to share our support of 75 local nonprofit organizations across the 10-county service area in providing warm meals, clothing, toys and gifts for those in need this winter. Our $200,000 donation helps community groups host regional holiday celebrations to spread holiday cheer and ensure all can experience the spirit of the season. Please see the full news release HERE, which includes a link to a list of receiving organizations. PSE is proud to support organizations that generously and consistently serve our neighbors in need this holiday season and year-round.

Water Conservation

Water conservation is essential to ensure that we have adequate water today and into the future. It is up to all of us to use water wisely and is as simple as making small changes. Conserving water not only protects this finite resource but also saves energy and money. Learn more about water conservation, and how it can help both the environment and lower monthly costs by visiting the City's Water Conservation webpage.